All delivery fees are non-refundable.

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It is the customer's responsibility to arrange for building access and to verify all entry measurements. If the furniture does not fit into the elevator and needs to be transported via stairs, kindly refer to our add-on charges below.

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Add-on charges:

Staircase fee: You are responsible for arranging building access and verifying all entry measurements. If the furniture does not fit into the elevator and needs to be transported via stairs, a separate delivery arrangement needs to be scheduled, with a second delivery charge of $90.

Staircase fee: Unless necessary and deemed safe, additional charges of $25 per level per carton/package will be applied accordingly.

Rescheduling fee: You may reschedule your delivery with no additional charges with a minimum notice of 3 working days (Monday to Friday, 9am to 6pm. Excluding Public Holidays) before the delivery date.

Rescheduling fee: If you would like to reschedule for a second time, there will be a rescheduling fee of $50 thereon.

Storage fee: If your order value is less than $1,000, the storage fee will be $50 per item per month, and if your order value is more than $1,000, the storage fee will be 5% of the item price, per item per month.

Storage fee: Rates are not pro-rated, and we will charge for the entire month.

We encourage you to schedule your delivery on a day that you are available to avoid any rescheduling fee. If you need to reschedule your delivery, please call our customer service team 3 working days before the delivery date.

In the event of a missed delivery, a new delivery date will be arranged.

For furniture and other bulky items deliveries, a rescheduling fee for missed delivery costs $90 per trip.